Here is where you will find all the information about how we run our online store including layaway terms and conditions, how postal disputes are handled, and what to expect in the (unlikely) even that something is broken or lost in the mail. Please be sure to read our policies carefully before purchasing any items from us.
For questions about how we re-stock, what to do if the item you want is sold-out, and any inquiries about commissions or custom orders, please pop on over to our FAQ page for all the details!
CHOKING HAZARD and Proper Age For my Items (15 and up)
Although my items are cute and built to be sturdy they are for teen(15+) and adult art collectors only. They are collectible one of kind items, not toys for children. These items are not intended to be roughly handled or to be played with by young children. The small parts on some of my items can be choking hazards if removed and swallowed by a young child, keep them out of reach of little ones for their safety.
All copyright belongs to me the artist © fairiesandfancies all rights reserved. You have no rights to duplicate my art in anyway before or after purchase. Anyone caught selling or creating reproductions of my designs will be faced with legal action.
Custom Orders, Holds, Payment Plans and Personalized Orders
I do not do commissions, holds, payment plans, custom orders or bulk sales.
Tracking your package.
You can track your package at USPS.com using your tracking number. Tracking may not show once international parcels leave the United States.
What if I put the wrong address?
I ship your order to the address you provides and that you put in, and check before purchasing. If you don't update your address at checkout you risk your package going to the wrong destination. If you need me to change an accidental incorrect address you must get a hold of me through e-mail (on my contact me page) BEFORE I ship your items. Fair warning I usually ship items out quickly (next day if I can) so do not delay in reaching out for help. I will not be liable for packages going to the wrong place or being returned to me if you don't claim it at the post office or use the wrong address. Any packages returned to me marked "return to sender", "no such address","moved- address unknown" etc... ) by no mistake of my own, will be eligible to be re-shipped. I will reship it to you at *your* cost. I will email you if I receive the returned package, If I don't receive any communication from you the items may be refunded and resold. If the item is lost/never returned after delivery to a incorrect address, I can't do anything for you. It is your responsibility as the buyer to make sure your information is current and correct.
How long does it take my order to ship?
It usually takes me 1-3 days to pack and get your orders to the post office, I strive to get orders out ASAP (the next day if possible). From there, USPS can take 3-5 days for domestic US orders, and 2-8 weeks for international orders. All US orders come with tracking, but international order tracking will vary by country.
I ship world wide and I have no control of international shipping and post offices. I can not be held liable for lost or stolen packages once the item is delivered to the post office. This is a risk you must be willing to take. I write the correct amount on all customs forms and I will not falsify any documents for anyone (including marking a purchase as a gift). This can cause legal action to be taken against me and you (the buyer) and I will not do it for any reason. I have no control over your countries taxes or tariffs.
Do you accept returns, exchanges and cancellations?
Once shipped, all sales are final and no returns or exchanges will be accepted. If you want to cancel your order be sure to message me BEFORE the order is shipped and I can try to assist you. If you are unhappy with your order for any reason please contact me and we can hopefully come to a happy resolution.
My item arrived damaged?
If your item arrives damaged or if you have any problems with your order, please email me (with photos of the damage) within three day of delivery. We will come a custom solution for you.
My item I bought from you broke, can you fix it?
I always strive for the best quality and durability, but accidents happen. If you break your item at any time feel free to contact me and I may be able to fix the item for you or come to a custom solution for the problem. My main concern is always for my customers to be happy and enjoy their products for a long time. Please message me at email@example.com to discuss any issues.
Packaging and Gift-wrapping
I use sturdy cardboard boxes and tissue paper to ship my items and bubble mailers for some items. Items are all wrapped with care to protect it during shipping. I do not offer gift wrapping at this time.